30-day returns policy.
If you are not 100% satisfied with your purchase, you can return for a full refund or exchange your item(s) within 30 days of receiving your order. Returns must be unused and undamaged and in the original packaging. Please note we use genuine leather and it can receive usage marks quite easily; therefore, be wary when testing our products if you intend to return it.
One year manufacturer's warranty.
At AKIELO we are proud of our products and stand by the quality we strive for, but in rare occassions there may be a manufacturing defect.  We offer a full one (1) year manufacturer’s warranty for any factory defects as a result of the manufacturing process of the product, which limits the intended purpose for which it was created.
What the warranty covers.
Our warranty covers faults in workmanship and materials upon arrival or within a year. This doesn’t apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
What the warranty doesn't cover.
Our warranty does not cover product damage that may have resulted from normal wear and tear, accidental damage, unreasonable use or neglect, or is an unwanted gift or change of mind.

Additionally, the AKIELO will not be liable to cover damages that may result from the use of any AKIELO product. Our one year warranty does not, in any situation, cover the repair or replacement of property, including but not limited to, electronic devices and/or other personal property.

How do I claim the warranty.
If you believe the item is defective and under warranty, please submit a return or exchange request via our contact us page, or directly at support@akielo.com.
In the email please 
include your order number and some pictures detailing the manufacturing defect. 

AKIELO Support.

If you have any questions or queries about your AKIELO, please contact us directly and we’ll be happy to help.